Every appointment is specially reserved for you! This is why we require a non-refundable deposit that goes towards the final price of your service on the day of your reservation. As a courtesy to our staff, and waiting guests, we ask that you please call at least 24 hours before the beginning of your reservation to make any changes to the date and time. With 24 hours notice for any changes to your reservation, we will move your deposit to your new reservation date. Failure to contact us 24 hours before your reservation to cancel or no-showing your reservation will result in a forfeit of your deposit. The Do requests that any cancelation or rescheduling be done by calling or leaving a voicemail only. The Do requires a minimum 24-hour cancellation notice before we enforce our cancellation policy as a courtesy to our service providers. We appreciate your respect for the time we have reserved for giving you an elevated salon experience that won't be cut short. Please understand that when you cancel or forget your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Please reach out to us with any questions or concerns, Thank you.