No refund on the purchase of a Gift Card
Methods of Payments
Credit Card Only - Cash may be used for tipping
Every appointment is specially reserved for you! This is why we require a non-refundable deposit that goes towards the final price of your service on the day of your reservation. As a courtesy to our staff, and waiting guests, we ask that you please call at least 24 hours before the beginning of your reservation to make any changes to the date and time. With 24 hours notice for any changes to your reservation, we will move your deposit to your new reservation date. Failure to contact us 24 hours before your reservation to cancel or no-showing your reservation will result in a forfeit of your deposit. The Do requests that any cancelation or rescheduling be done by calling or leaving a voicemail only. The Do requires a minimum 24-hour cancellation notice before we enforce our cancellation policy as a courtesy to our service providers. We appreciate your respect for the time we have reserved for giving you an elevated salon experience that won't be cut short. Please understand that when you cancel or forget your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Please reach out to us with any questions or concerns, Thank you.
Returns and Refunds
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box.
Our goal is that you love your look-period. Guests may contact us within 3 days and we will redo/make adjustments with the same service provider. We do not offer refunds on services, but we are happy to make things right for you. If you request/require an additional service to achieve your desired look and you did not originally receive that service, you will be charged full price for the service.